The Information Technology Bureau (ITB) is responsible for planning, acquiring, implementing, and developing information technology solutions to facilitate the agency’s mission. In addition, ITB evaluates and acquires emerging technologies, information systems, and networks that have law enforcement applications. ITB analyzes the needs of different departments and determines ways to meet objectives by modifying existing or developing new information processing systems.
ITB is also responsible for the implementation and maintenance of all computers, servers, wireless infrastructure, network infrastructure, and other critical systems for the agency. ITB develops and supports workflow and administrative computer applications within the agency, provides support for agency websites, manages application development services for systems pertaining to investigations and general information, and supports law enforcement and CCC databases.
The Information Technology Bureau provides daily support for more than 900 users; completes service requests; keeps all hardware compliance issues up to date and supports computer programs throughout the agency.