Citizen Survey

In order to help us improve our services to the citizens of Alachua County, we would appreciate it if you would take the time to answer these few survey questions:

General Information

If you reported an incident by telephone, how satisfied were you with the manner in which your call was handled?

How satisfied were you with the length of time it took ACSO personnel to arrive at your location?

If you were the victim of a crime, how satisfied where you with the professionalism of the person who processed the evidence related to your case?

If a Detective or Investigator followed up on your case, how satisfied were you with the results of the follow up?

The Public Information and Community Services Division is responsible for the release of information about ACSO to the media and the general public. How satisfied are you with the information they provide?

How satisfied are you with the ACSO representatives in regards to their professionalism? *

* Response Required

The ACSO has many Deputies assigned to schools throughout Alachua County. How satisfied are you with the efforts of School Resource Deputies to prevent criminal activity in our schools?

If you have ever been served civil papers by a Deputy or Civil Technician, how satisfied were you with the professionalism of the personnel?

If you have ever contacted the ACSO Records Bureau either by phone or via our lobby, how satisfied were you with the courtesy, professionalism, and helpfulness of the Records Bureau personnel?

If you or immediate family members have ever had contact with the staff of the Department of the Jail, how satisfied were you with the courtesy, professionalism, and helpfulness of the jail staff?

Communications Center

If your call was handled by 911 or through the non-emergency phone, please rate the performance of the Combined Communications Center call-taking personnel (telecommunicators) for 911 emergency or non-emergency calls.

How would you rate the telecommunicator's overall competence?

How would you rate the telecommunicator's attitude and behavior?

With regard to your call to our 9-1-1 center, do you feel your call was answered in a reasonable time?

Yes
No
Other

If other, please explain…

Regarding your call to our 911 center, do you feel the call-taker responded in a tactful, courteous and professional manner?

Yes
No
Other

If other, please explain…

With regard to your call to our 9-1-1 center, do you feel the call-taker was receptive to your situation and demonstrated understanding and sympathy?

Yes
No
Other

If other, please explain…

With regard to your call to our 9-1-1 center, do you feel the questions asked by the call-taker were clear and easy to understand?

Yes
No
Other

If other, please explain…

With regard to your call to our 9-1-1 center, do you feel the call-taker understood the type of assistance you required?

Yes
No
Other

If other, please explain…

How would you rate your overall experience with the Combined Communications Center?

What date/time did you contact the 9-1-1 Center?

Date

Time

What was the nature of your call?

What specific concerns could the Communications Center effectively address?

What recommendations and suggestions for improvement do you have that could help the 9-1-1 center improve its performance?

County Courthouses

If you have ever visited either of the two Alachua County Courthouses, please indicate the reason for your visit. You may choose more than one option:

If other, please explain…

During your visit to the courthouse(s) were you able to pass through the security station efficiently?

Yes
No
Other

If other, please explain…

During your visit to the courthouse(s) was Court Security staff courteous and helpful?

Yes
No
Other

If other, please explain…

Additional Information

How would you rate your personal safety in Alachua County?

Overall, how would you rate the services of the Alachua County Sheriff's Office? *

* Response Required

When you came in contact with the Alachua County Sheriff's Office, were you a(n):

Arrestee
Complainant
Victim
Witness

If you were a victim of or a witness to a crime, were you provided printed information regarding your rights as a victim or witness?

If you have contacted the Sheriff's Office, which method did you use? (Choose all that apply)

If other, please explain…

If the Sheriff's office could spend more time on ONE activity, which do you believe it would or should be?

If other, please explain…

What recommendations do you have that may help us improve our level of service?

Are there any other comments you would like to share?

The following information will be used for statistical purposes only.

What is your ethnic background? (This information is completely voluntary and will be used for statistical purposes only)

What is your gender? (This information is voluntary and will be used for statistical purposes only)

Which quadrant of the county do you reside in? (This information is voluntary and will be used for statistical purposes only)

Phone